When making a booking, you will need to advise your flight details (flight number and flight departure time) and your London Docklands or London City accommodation details. Your transfer will be confirmed instantaneously and you will be provided with a travel voucher to present to the driver. 24 - 48 hours prior to your transfer, you will be required to reconfirm exact pick up times and places through our reconfirmation webportal (provided on ticket). It's that easy!
Please do NOT ring to reconfirm your pickup time, use the web portal provided on your ticket. Passengers must be checked out and waiting by the concierge desk in their hotel lobby 4 hours ahead of flight time for Heathrow and London City airport and 5 hours ahead of flight time for Gatwick, Luton and Stansted airport. When picking up from private addresses, your driver will ring the buzzer or a contact number if provided.
Your chosen time (transfers operate 24 hours a day, 7 days a week)
For a full refund, cancel at least 24 hours in advance of the start date of the experience.
Prompt, professional transfer from hotel located in Docklands to Heathrow. The driver was courteous, assisted with luggage and gave details concerning terminal and airline check-in. Definitely reduced the stress of travel.
We were picked up and taken to the Airport fast and with enough time to go through the reservation and security. The driver was very cordial.
I had booked this transfer to Heathrow before leaving the US. I had reconfirmed before arriving in the UK, and when we arrived in London, someone from our hotel called London Transfers to reconfirm again. Our driver showed up at the front desk of the hotel, four hours before our flight was to depart from Heathrow. We arrived at Heathrow with plenty to time to catch our flight.
We were picked up in London to the airport , and he came early which was fantastic, very polite and friendly, great service highly recommend, and competitive price.
Great driver. On time, very polite and we had some great conversations about London. A really enjoyable ride. Would highly recommend
Great driver and impeccable driving skills. Very professional and courteous. The vehicle was very comfortable and pristine.
while we were successfully transported to and fro Heathrow, it wasn't without issues.
our plane arrived early, but the company didn't seem to know that and we waited until the "correct" pick up time.
upon our return to the airport, i asked for an earlier pick up time due to traffic, and was told it couldn't be done as a driver had already been assigned?
Pickup was prompt and the driver was helpful, however along the way he stopped at a garage for fuel and takeaway coffee, which I thought was odd and took 20 minutes! Surely this should be done prior to picking up a passenger? I did get to my destination on time, but I would not do it again.
Beware of the unpublished / non-communicated details. Their policy is a minimum 4 HR pickup before departure. I’ll never use them again. And I refused to pay for a missed pickup.
The driver missed our pickup time and never came. We had to take a last minute Uber ride to the airport. Save your $. Take Uber to the airport instead. It's more convenient and cheaper.
Travel from your London Docklands or London City accommodation to London Heathrow, Gatwick, Stansted, Luton or City Airport. Our transfer services are available 24 hours a day, 7 days a week so that you never have to worry about your departure from London. Our driver will meet you at your accommodation and transfer you directly to the airport.