Upon your arrival to London Heathrow Airport the driver will greet you with a nameplate and transfer to your hotel in the city.
Upon your departure from London, you will be picked up from your London hotel and be transported to the airport. In this case, the driver will meet you at hotel lobby.
This service is available for any hotel in the City of London ( EC1, EC2, EC3, EC4, WC1, WC2). This is a private transfer which means that you will not share a car with anyone apart from your booking. The cars used for this service are less than 5 years old. Enjoy this private round-trip transfer in London to start and finish your stay in the most comfortable way.
London Heathrow Airport
Coincides with flight time; Please be advised that you will be picked up 4 hours prior to your flight departure time. Any changes in booking are possible up to 24h before the trip.
For a full refund, cancel at least 24 hours in advance of the start date of the experience.
This is the third time we've used this service and again it was great. Driver was at airport waiting for us and also at our hotel a few minutes before the designated time. Will absolutely use it again.
Efficient, friendly and made travel easy for us. Defiantly will use them again.
Service was great. They were there waiting for us and for are return trip on time.
This is the second time we've used this service and have been happy both times. This time we had to wait a while for our airport pickup but we did get through customs/immigration faster than normal, I think. Would definitely use it again when going to London.
Driver has been waiting for us at the hotel although it's early morning..nice service. We have 2 minivan instead 1 minivan, but we managed to put inside our luggage
Very convenient way to get from hotel to airport or the other way around. This trip was a surprise for my daughter for graduating high school and i asked in the add any additional information line/special requests to write a specific phrase on our card that they hold up in the crowd so that you know they are your driver and they did not do it. This was very disappointing as it meant something special to her and she would have loved it. The funny part is they asked if it was me and read me all of my information that was included, they just never did it. Also, when we arrived our driver was late. We stood around for about 15 minutes waiting for him, it started to make me a little nervous that maybe i had booked the wrong date or something.
driver has been waiting for us at the airport when we arrived. nice service. but we booked for 2 mini vans but we got 1 bigger mini van. luckily we managed to squeeze in our luggage into 1 car. overall, it's good experience
I am putting this in the review section because Viator doesn't offer a way to contact them directly. When our driver picked us up at Heathrow on Sep. 24th, he informed us that he was charged an additional seven pounds for parking. He told us we were responsible for it because he had to wait for us to clear customs. We didn't want to start our vacation with an argument, so we paid him. We feel this was not appropriate and would like to know what Viator's policy is about this.
Worst ever experience booked on Viator. We visit London every year for holidays and had never have any issue or problems with our airport transfer past bookings with other companies. This time we decided to try out this company and we really regretted it. Previously we book based on their advert photos which previously was all accurate except this time around. They sent smaller cars when clearly their advert showed a Merc van. Even if it was another van not Merc we wont mind this but it has to be a van because although there were only 2 of us, we had many bags 6 large suitcases and 4 cabin bags. Their reason is that they allocate their cars based on the number of pax which is not acceptable when clearly they advertised the photo of the Merc van. In the end we made arrangements for another larger transportation to the airport but they did not want to refund us back our payment. We felt so cheated and mislead by their advert and will never ever use their services again ever!
The driver was waiting us far away from Arrival Hall and late to pick up us on return as it's mentioned in the confirmation, the driver will wait at lobby 4 hours before the departure time. We needed to call the customer service many times to make sure the driver was coming.
Arrange your trip in advance and start your stay in London without stress. Use door-to-door transfer with comfort and safety and avoid long taxi lines.